All Systems Operational

Uptime over the past 90 days. View historical uptime.
myKaarma Dealer-Facing Apps Operational
90 days ago
99.99 % uptime
Today
myKaarma Desktop App Operational
90 days ago
99.99 % uptime
Today
myKaarma Mobile Apps Operational
90 days ago
100.0 % uptime
Today
myKaarma Communications Operational
90 days ago
99.97 % uptime
Today
Voice Calling Operational
90 days ago
100.0 % uptime
Today
Text Messaging Operational
90 days ago
99.9 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Follow-up Operational
90 days ago
100.0 % uptime
Today
myKaarma Payments Operational
90 days ago
99.97 % uptime
Today
Online Payments (Consumer-facing) Operational
90 days ago
100.0 % uptime
Today
Desktop Payments (Dealer-facing) Operational
90 days ago
99.97 % uptime
Today
Payment Gateway Integrations Operational
90 days ago
99.93 % uptime
Today
Secure Vault Operational
90 days ago
100.0 % uptime
Today
myKaarma Scheduling Operational
90 days ago
99.98 % uptime
Today
Desktop Scheduler (Dealer-facing) Operational
90 days ago
99.98 % uptime
Today
Web Scheduler (Consumer-facing) Operational
90 days ago
99.99 % uptime
Today
myKaarma Inspections Operational
90 days ago
99.99 % uptime
Today
Service Cart Operational
90 days ago
99.98 % uptime
Today
In-Lane Video Walkaround Operational
90 days ago
100.0 % uptime
Today
Technician Videos Operational
90 days ago
100.0 % uptime
Today
myKaarma Transportation Operational
90 days ago
100.0 % uptime
Today
Pickup and Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Service Operational
90 days ago
100.0 % uptime
Today
Uber Integration Operational
90 days ago
100.0 % uptime
Today
myKaarma Insights Operational
90 days ago
100.0 % uptime
Today
Insights Dealer-facing page Operational
90 days ago
100.0 % uptime
Today
Daily/Weekly emailed reports Operational
90 days ago
100.0 % uptime
Today
DMS Integration Operational
90 days ago
99.88 % uptime
Today
CDK Integration Operational
90 days ago
99.94 % uptime
Today
R&R Integration Operational
90 days ago
99.74 % uptime
Today
Dealertrack Integration Operational
90 days ago
99.71 % uptime
Today
DealerBuilt Integration Operational
90 days ago
99.98 % uptime
Today
Automate Integration Operational
90 days ago
100.0 % uptime
Today
PBS Integration Operational
90 days ago
99.78 % uptime
Today
OEM Issues Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 1, 2025
Twilio Performance Degradation Impacting myKaarmaSubscribe
Resolved - All systems are operational.
Oct 1, 12:13 PDT
Investigating - We are currently investigating delays in MMS message delivery sent via Twilio, which may impact messaging functionality within myKaarma. Our team is actively monitoring the situation and working with Twilio to resolve the issue as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
Oct 1, 11:05 PDT
Sep 30, 2025
DealerTrack Performance Degradation Impacting myKaarma.
Resolved - The issue preventing internal ROs from being pulled from Dealertrack into myKaarma has been resolved. All systems are now functioning as expected. Internal ROs are now syncing properly. Thank you for your patience while we resolved this issue.
Sep 30, 12:11 PDT
Investigating - We are currently investigating an issue where internal ROs are not being pulled from Dealertrack into myKaarma. Our engineering team is working with Dealertrack to identify and resolve the root cause. We will provide an update as soon as more information is available or the issue is resolved. We appreciate your patience and will continue to share updates here.
Sep 30, 11:22 PDT
Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
NMI Performance Degradation Impacting myKaarma
Resolved - Service is fully restored for dealerships that process payments through NMI, and payments and refunds are working normally again. This was caused by our third-party provider (NMI), who resolved the issue on their side. We’ll continue to monitor closely. Thank you for your patience and understanding, and we’re sorry for the inconvenience.
Sep 26, 16:29 PDT
Identified - NMI reports that service has returned to normal for dealerships that process payments through NMI. This issue was caused by our third-party provider, and we’re watching closely for any further problems. We’ll share the next update or a confirmed resolution as soon as we receive more information from NMI. Thank you for your patience.
Sep 26, 16:12 PDT
Investigating - One of our third party providers, NMI, is currently experiencing an outage affecting all dealerships using their gateway for payment processing. This may prevent payments or refunds from going through. We’ll share an update as soon as we receive one from NMI. Thank you for your patience.
Sep 26, 16:06 PDT
MPI History Button Not Functioning Properly
Resolved - The hotfix has been successfully deployed, and the MPI button is now functioning as expected. We have completed performance monitoring and confirmed system stability. Thank you for your patience while we worked to resolve this issue.
Sep 26, 12:32 PDT
Investigating - We are aware of an issue causing the MPI History button to be unresponsive for some users. Our engineering team is actively investigating the root cause and working to implement a fix as quickly as possible.
Sep 26, 11:41 PDT
Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025
Messaging & Notification Delays Impacting myKaarma
Resolved - All systems are operational.
Sep 23, 12:39 PDT
Investigating - Between 7:10 AM and 7:25 AM PT, some users experienced delays with messaging and notifications. The system is now stable, and we’re actively monitoring to ensure everything continues to run smoothly. Thank you for your patience while we keep an eye on it. We’ll provide an update by 3:00 PM PT.
Sep 23, 08:44 PDT
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025
Messaging & Notification Delays Impacting myKaarma
Resolved - The issue causing delays with notifications and customer messaging has been resolved, and all services are now fully operational. Our team released a fix and will continue to monitor closely to ensure everything remains stable. We’re sorry for the inconvenience and truly appreciate your patience and understanding.
Sep 17, 12:18 PDT
Identified - We've identified the issue causing delays with notifications and customer messaging and are actively working on a fix. We appreciate your continued patience and will provide another update within 30 minutes.
Sep 17, 11:54 PDT
Investigating - We’re seeing delays in internal and customer messaging. We're continuing to monitor delays affecting notifications and customer messaging. The root cause is still unknown, and we're actively working to better understand the scope of impact. Thank you for your patience—we’ll share another update within 30 minutes.
Sep 17, 10:22 PDT
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